Effective Date: January 1st, 2025
Welcome to Wink and Win! Protecting your personal information and ensuring your privacy is a top priority for us. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services.
By using our services, you agree to the collection, use, and disclosure of your information in accordance with this policy.
This website, Wink and Win, is operated by:
Business Name:
SPLETNE VODE, Nejc Poderžan s.p.
Business Address:
Goriški Vrh 57c, 2370 Dravograd, Slovenia, Europe
Phone Number:
+386 40433783
Email Address:
For questions regarding this Privacy Policy, please contact us using the details above.
We collect and process the following types of personal data:
Name, email address, phone number, and other contact details when you register or interact with our services.Payment and billing information for purchases or transactions.SMS & Communication Data: If you opt in to receive SMS messages, we collect data on message delivery, responses, and preferences.
Device & Technical Information: IP address, browser type, operating system, referring website.Usage Data: Pages viewed, time spent, clicks, and interactions on our website.Cookies & Tracking Technologies: To improve user experience and analyze site performance (see Cookie Policy below).
Email, SMS, and Chat Messages: Messages sent via our website, SMS, or email.Call Recordings (where applicable): If you call us, we may record the conversation for quality and training purposes (where legally permitted).
We use your personal data for the following purposes:
To provide and improve our services.To process transactions securely.To communicate updates, offers, and promotions (only if you opt
in).To send SMS notifications, appointment confirmations, or marketing messages (with explicit consent).To comply with legal requirements and protect against fraud.
We will never sell your personal data.
By providing your phone number and opting in, you agree to receive SMS messages, which may include:✅ Appointment confirmations & reminders
✅ Important service updates
✅ Marketing & promotional offers (only with prior consent)
You may opt out at any time by replying STOP to any message received. After opting out, you will no longer receive SMS communications, except transactional messages (e.g., appointment confirmations).⚠️ We do not charge for SMS messages, but carrier fees may apply.
We process personal data under the following legal bases:
Your Consent: When you opt in for emails, SMS, or marketing communications.Contractual Necessity: When processing transactions or fulfilling service agreements.Legitimate Interest: To improve our website and marketing strategies.Compliance with Laws: To meet obligations under GDPR, TCPA, CCPA, CAN-SPAM Act, and other applicable US privacy laws.
We do not sell or rent your personal data. However, we may share it with:
Service Providers (e.g., payment processors, SMS platforms, hosting services).Legal Authorities (if required by law).
If we engage in cross-border data transfers, we ensure compliance with adequate safeguards, such as Standard Contractual Clauses (SCCs) for data protection outside the US.
We retain personal data only as long as necessary for the purposes listed in this policy.
SMS logs are retained for compliance, security, and dispute resolution.Payment data is stored securely and only for legally required durations.Cookies & Tracking Data are stored per browser settings and legal requirements.
We implement technical and organizational safeguards to protect your data. However, no system is 100% secure.
Under GDPR (EU) and CCPA (California, USA), you have the right to:
Access: Request access to your personal data.Correction: Update incorrect or incomplete data.Deletion: Request deletion of your data (subject to legal exceptions).Opt-Out: Object to marketing and SMS communications.Data Portability: Request a copy of your data.
California Residents (CCPA Notice): You may request to opt out of data collection and sharing for marketing purposes. We do not sell personal data under CCPA definitions.To exercise your rights, contact us at [email protected].
We use cookies to enhance your experience on our website and improve our services.
Cookies are small text files stored on your device that allow us to recognize and remember you when you visit our site.
Essential Cookies – Necessary for site functionality (e.g., login, security).Performance Cookies – Help us analyze website traffic and improve user experience.Marketing Cookies – Used for targeted advertising (only if you opt in).
You can control or disable cookies through your browser settings. However, some features of our website may not function properly without cookies.
We may use third-party cookies for analytics (e.g., Google Analytics) or advertising. These third parties have their own privacy policies.For more details, contact us at [email protected].
Our website is not intended for children under 13. We do not knowingly collect or store personal data from children.If you believe a child has provided us with personal information, contact us immediately at [email protected].
We may update this Privacy Policy at any time. Changes will be posted with an updated "Effective Date."
F
or privacy concerns or to exercise your rights, contact us:📧 Email: [email protected]
Phone: +386 40433783
Address: Goriški Vrh 57c, 2370 Dravograd, Slovenia, Europe